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You must have insurance to cover the whole period of your student visa or the whole period of your enrolment if you are not on a student visa. Insurance must meet the requirements of the Education (Pastoral Care of International Students ) Code of Practice 2021.

Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service and can be viewed on their website.

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health and can be viewed on their website.

The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand. However, you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website.

Medical and travel insurance: International students must have appropriate and current medical and travel insurance while studying in New Zealand. AEA can organize insurance for students, for more details please view this website.

If you have concerns about your educational provider or an agent of the provider, the first thing you must do is contact the principal, the administrator, or another person who has been identified to you as someone that you can approach about complaints at your institution. The Code requires all institutions to have fair and equitable processes before you can take the complaint any further. The Code also establishes NZQA to receive and adjudicate student complaints.
To know more visit NZQA Website.

If you are planning to study for more than three months, you will need a Student Visa. For more information, please check the Immigration New Zealand website.

Full fees are payable in advance for the whole course.

The following refund scheme applies below:

a. If your course is less than five weeks, you have until the end of the 2nd day of the course to withdraw and receive a refund of at least 50% of the tuition fees. If you withdraw two or more days after the same start date you are not entitled to a refund. The refund period starts on the first day on which the school requires you to attend to receive tuition as part of the course.

b. If your course is between five and twelve weeks you have up until the end of the 5th day of the course to withdraw and receive a refund of at least 75% of the tuition fees. If you withdraw five or more days after the same date you are not entitled to a refund. The refund period starts on the first day on which the school requires you to attend to receive tuition as part of the course.

c. If your course is more than three months you have up until the end of the 10th working day to withdraw and receive a full refund of tuition fees less any costs incurred by the Schools up to a maximum of 25%. If you withdraw on the 11th working day or more after the same date, you are not entitled to a refund. The refund period starts on the first day on which the school requires you to attend to receive tuition as part of the course.

d. The Schools may retain up to the specified amount above (c) provided the cost is justified.

e. The enrolment and insurance fees are non-refundable.

f. Expenses incurred offshore on student recruitment and visa applications are non-refundable.

g. If requested the Schools will provide you with details of the cost components for the purpose of working out the maximum deductible percentage. In the event of a dispute over the amount deducted, you can refer the matter to the Disputes Resolution Scheme by contacting Study Complaints | Ngā Amuamu Tauira (Domestic Tertiary Student and International Student Contract Dispute Resolution Scheme) or Fairway Resolution on 0800-774-422.
h. Conditions a-c also apply if you are unable to get a visa, or if you cancel your application before you arrive in NZ or before the first day on which the school requires you to attend to receive tuition as part of the course. The Schools will consider applications for refunds in exceptional circumstances. Any refund will be made at the discretion of the Chairman.

i. If the Schools are for some reason unable to offer your course, or the School ceases to be a provider or a signatory to the Education (Pastoral Care of Tertiary and International Learners) Code of Practice you are entitled to a full refund of all fees paid. In the event that your course is cancelled after its commencement date, you will be refunded all unused fees proportional to the number of weeks not delivered. Every attempt will be made by the School to enrol you in another course suitable to your needs.

j. Domestic students are entitled to a refund if they withdraw from a programme or course as per section 357 of the Education and Training Act 2020, and if the course is of three months' (thirteen weeks) duration or more and the withdrawal occurs up to the end of the eighth day after the first day on which the school requires you to attend to receive tuition as part of the course.

k. The refund amount must equal to the sum of the amount paid less a deduction of the lesser of 10% of the fees paid or $500. l. Domestic students withdrawing from courses of less than three months duration (thirteen weeks) refer to the same refund policy for international students (paragraphs a, b).

Two weeks’ notice must be given to book a homestay or student residence. If the School arranges homestay accommodation for you, the minimum period will be four weeks or the full course if shorter. All homestay fees must be paid in full before placement in accommodation. Students who have not paid the homestay fees in full will not be placed in a homestay. The homestay placement fee, homestay fee and the ongoing administration must be paid two weeks in advance. The administration fees and the placement fee for this period are non-refundable. All homestay students must follow the Homestay Rules as set out in the Student Handbook. If the student moves out of the homestay, both the host family and the Schools must receive 2 weeks’ notice of the student’s intention to leave. The balance of the pre-paid homestay fee which remains refunded, minus any costs recoverable by the Schools. If a student goes on an approved holiday and wishes to return to the homestay, 50% of the weekly fee will be charged. Two week’s notice is required before going on holiday.